GENERAL MISSION

• He or she is responsible to provide Food and Beverage service to guests according to established standards, policies and procedures. Also, provide a courteous and professional service at all times. Responsible for all duties prior to and after service, ensuring maximum guest satisfaction at all times.

RESPONSIBILITIES AND MEANS

• Able to prepare all Food and beverage mise-in-place duties prior to service.
• Able to provide a warm welcome and fond farewell to the guests.
• Greet guests according to the standards to ensure superior service.
• Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.
• Possess good knowledge of a different kind of crookeries.
• Set up the restaurant according to the table plan, cover layout and standards defined by the hotel's management.
• Make sure all assigned duties prior to service are completed.
• Attend service briefings prior to each meal period.
• Know the restaurant menu and Specials of the day.
• Greet and seat guests.
• Offer Menu and Wine List and attend to napkins.
• Take Food and Beverage orders.
• Serve Food and Beverage orders.
• Check and clear Waiter’s station during and after service.
• If required assist in bringing food from kitchen to the guest ensuring accuracy and timeliness.
• Handle all guest complaints in a professional manner.
• Clear soiled silverware and any other operating equipment to designated wash-up/storage area.
• Able to generate the final bill from the POS system and offer to guest settlement.
• To clear and re-set tables according to instructions.
• To clean all soiled linen to the designated area.
• Report any theft or damages to Manager/ Assistant Manager.
• Report to Restaurant Manager/ Assistant Manager before completion of the shift.
• Help other areas of the restaurant such as answering telephones and completing financial transactions.
• Print closing report and drop the cash with the front office/accounts department.
• Tally the Credit Card settlements for the day with the batch closing report from EDC machine.
• Close the shift at the POS terminal.
• Able to report for duty punctually, wearing a correct and clean uniform and name badge at all times.
• Able to have a complete understanding of the Restaurant’s operating policies and procedures.
• Must participate in staff training and briefings.
• Able to maintain a good teamwork relationship with colleagues.
• Able to maintain a high standard of personal appearance and hygiene at all times.
• Assist in clearing, cleaning and set-up of tables, chairs, linens, china, glass and silver for service in an unobtrusive manner.
• Assist in stocking linens, china, glass, silver, and food items for service.
• Assist in preparation of smaller items such as toast, soup, or beverages.
• Able to carry out other reasonable duties and responsibilities as assigned.

RELATIONS

• Reports to the Outlet Supervisor
• Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees.

GENERAL MISSION

• Bartenders will be responsible to prepare and serve drinks to customers. able to mix and match ingredients in order to create classic and innovative drinks in accordance with customers’ needs and expectations. The purpose of this position is to interact with the hotel guests and ensure they have a great experience at the BAR or lounge.
• Bartenders should maintain positive guest interactions while accurately mixing and serving beverages to guests and servers in a friendly and efficient manner.

RESPONSIBILITIES AND MEANS

• Interact with customers, take orders for drinks and snacks.
• Plan and present bar menu.
• Serve snacks and drinks to the customer.
• Check identification of the guest to make sure they meet age requirements for purchase of alcohol and tobacco products.
• Mix ingredients to prepare cocktails and other drinks.
• Mix drinks, cocktails and other bar beverages as ordered and in compliance with hotel standard drink recipes.
• Prepare alcohol or non-alcohol beverages.
• Service Wine and Beer to guests.
• Arrange bottles and glasses to make attractive displays.
• Assess customers’ needs and preferences and make recommendations
• Ability to Sell or influence others for up selling and suggestive selling.
• Provide recommendations and suggestions to guest for choosing Drinks and Snacks.
• Serve customers in a friendly and helpful manner.
• Keep the bar counter and work area neat and clean at all times.
• Provide guidance to guests on resort activities, dining options and general resort and Regional information.
• Determine when a customer has had too much alcohol and if required refusing any further serving on a polite way.
• Demonstrate a thorough knowledge of food and beverage products, menus and Promotions
• Handle and move objects, such as glasses and bottles, using hands and arms.
• Clean up after customers and clean work area.
• Clear ashtrays as and when required.
• Wash glassware and utensils after each use.
• Maintain a clean working area by sweeping, vacuuming, dusting, cleaning of glass doors and windows, etc. if required.
• Perform physical activities such as lifting and stooping.
• Maintain liquor inventory and consumption.
• Collect payment for drinks served and balance all receipts.
• Handle an assigned house bank and follow all cash handling procedures as per hotel standard.
• Prepare inventory or purchase requisitions as needed to replenish supplies.
• Ensure that the assigned bar area is fully equipped with tools and products needed for Mixing beverages and serving guests.
• Stay guest focused and nurture an excellent guest experience
• Comply with all food and beverage regulations
• Perform Other duties as and when assigned by the hotel management.

RELATIONS

• Reports to the Outlet Supervisor
• Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees.

GENERAL MISSION

• Primarily responsible to Greet and welcome all guest to the hotel and relieve guests of their luggage on arrival. You will ensure that the highest standards of hospitality and welcome are demonstrated at all times, and that all guest requests are dealt with in a prompt and courteous manner.
• In Addition to assist guests with luggage, Porters are also responsible to collect and distribute post, parcels. And also deal with general enquiries and ensuring the lobby and forecourt areas are always clean and tidy.

RESPONSIBILITIES AND MEANS

• To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
• Tag baggage it and return the identification slips to guests.
• Assists guests with luggage to the front desk.
• Escorts guests to room, placing luggage in room assigned by front desk.
• Inspects guest room for order and adequate supplies and informs guests of room amenities
• Delivers faxes, messages, packages and flowers to guests rooms and other offices.
• Provide items on loan to guest and collect the items back from guest before departure.
• Inform Front Desk Cashier to charge items given on loan, in case there is any charges applicable.
• Ensure the efficient delivery and collection of group luggage.
• Ensure that the guest has verified that all luggage has been accounted for.
• Ensure safe storage and collect ticketing of guest coats and personal items.
• Assist guest with Long term luggage storage requests / Left luggage requests.
• Update and file the left luggage request form / Long Term luggage request form.
• Update and file errand cards.
• Update the Luggage movement register.
• Transport departing guests luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
• Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
• Assist the senior Concierge on duty with his/her duties during busy periods and breaks.
• Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.
• To provide an efficient luggage storage, delivery and collection service.
• Perform any other works as and when assigned by the management.

RELATIONS

• Reports to the Front Office Supervisor.
• Interacts with individuals outside the hotel including but not limited to government officials and members of the local community.
• Coordinates functions and activities with other departments, maintain a good working relations with all Directors / HODs of other Departments.